Employee Benefits Client Manager

This role requires management of a book of business; responsible for servicing, managing,
retaining, and growing a high volume of accounts.

Responsibilities include, but are not limited to:

• Client Relationship Management
• Client Retention
• Lead the Marketing, Renewal, and Proposal Process
• Efficient timeline and task management
• Client education and training
• Account Rounding
• Implementation and plan management
• Escalated claim and billing issues for fully insured and self-funded plans
• Maintain accurate data within our client database
• CFO Reporting – maintain an accurate monthly financial analysis
• Proficient in the use of a personal computer and supporting software including: Adobe Acrobat, MS Office Outlook, Word, and Excel

Qualifications:

• Align with company values
• Engaged with QBQ Attitude
• Willingness to work effectively within a team
• Demonstrates adaptability
• Lifelong learner
• Strong communication skills
• Strong organization and computer skills; Level 2 Excel
• Minimum 2 years EB client support/management
• Complex client problem solving experience
• GA Resident Life & Health License