Employee Benefits Client Assistant

About the Employee Benefits Client Assistant role:

This position is highly engaged in the customer service process. They will be directly assisting Client Managers committed to best in industry customer service.

Responsibilities for this role:

• Relationship management
• Client retention
• Efficient timeline and task management
• Assist with marketing and renewing tasks
• Assist with general administrative duties
• Assist with clarifying benefit inquiries
• Assist with obtaining carrier documents and commission statements
• Assist with resolving escalated claim and billing issues for fully insured and self-funded plans
• Maintain accurate data within our client database

Qualifications for this role:

• Align with company values
• Engaged with QBQ Attitude
• Willingness to work effectively within a team
• Demonstrates adaptability
• Desire to grow and learn
• Strong organizational skills and computer skills; Level 1 Excel
• Experience in client services
• GA Resident Life & Health License